Privacy policy

Last updated: September 23, 2026

HONGKONG HONGUAN INDUSTRY LIMITED, operating under the brand Hon&Guan (“Hon&Guan,” “we,” “us,” or “our”), explains in this Privacy Policy how we collect, use, disclose, retain, and protect information relating to you.

This policy applies when you visit honguan.com, place an order, contact us by email, use the live chat function in the lower-right corner of the website, subscribe to marketing communications, submit a wholesale or project inquiry, or otherwise interact with us online or offline.

1. Controller and contact details

HONGKONG HONGUAN INDUSTRY LIMITED
Company address: Room B915, 9/F, Block B, Prince Industrial Building, 106 King Fuk Street, San Po Kong, Kowloon, Hong Kong
Email: support@honguan.com
Telephone: +86 137 6596 8414

The address above is our company’s registered business address. Unless we give you written instructions for a specific matter, please do not send returns, replacements, repairs, or other parcels to an address that has not been confirmed by our support team.

2. Information we may collect

Depending on how you use our services, we may collect:

  • contact, billing, and delivery information, including your name, email address, telephone number, address, and country or region;
  • order and transaction information, including order number, products, models, quantities, prices, delivery status, returns, refunds, and warranty records;
  • account information if an account feature is available;
  • customer-service information submitted by email, live chat, or another enabled support channel, including descriptions, photos, and videos needed to investigate a product issue;
  • wholesale and project information, including company or organization name, product specifications, expected quantities, use scenario, project size, destination, requested delivery date, and technical or packaging requirements;
  • marketing preferences and subscription choices;
  • information collected automatically through cookies and similar technologies, such as IP address, approximate location, browser and device information, pages viewed, referring URLs, interactions, timestamps, error logs, and security records;
  • information received from Shopify, payment providers, carriers, warehouses, customer-service providers, fraud-prevention services, or other lawful sources.

The specific information and technologies involved depend on the features you use and the configuration of our website.

3. How we use information

We may use information to process orders and payments; arrange shipping, delivery, returns, refunds, replacements, warranties, and support; respond to email and live-chat inquiries; prepare wholesale or project quotations and customized solutions; operate and secure the website; prevent fraud and abuse; improve our products and services; send marketing communications where permitted; comply with legal obligations; manage disputes and business transactions; and carry out another purpose described to you or authorized by you.

4. Legal bases

Where applicable law requires legal bases, we may rely on contract performance, legal obligations, legitimate interests such as security and service operation, or your consent for optional processing such as certain non-essential cookies or marketing communications.

You may withdraw consent for consent-based processing by using the unsubscribe method in a marketing message or by contacting support@honguan.com. Withdrawal does not affect processing already carried out lawfully or processing required to complete an order or comply with law.

5. Cookies and similar technologies

We may use necessary, preference, analytics, and marketing or advertising technologies. Where applicable law requires prior consent for non-essential technologies, we should provide a choice before enabling them and a way to revisit, refuse, or withdraw that choice. Browser settings may also restrict or delete some cookies, although this may affect cart, checkout, or other features.

Where available, you can manage non-essential technologies through the cookie preference tools provided on our website.

6. Disclosure and service providers

We may provide information to Shopify and other technology providers; payment and fraud-prevention providers; logistics, warehouse, customs, and delivery providers; customer-service and communications providers; analytics, marketing, and advertising providers where actually enabled and lawfully used; professional advisers; parties involved in a business transaction; and courts, regulators, or law-enforcement authorities when legally required or reasonably necessary to protect rights, safety, or security.

Service providers should use information only to provide agreed services, comply with law, or protect security. Whether an activity constitutes “sale,” “sharing,” or targeted advertising under a particular law must be confirmed against the actual tools and data flows before publication.

7. International transfers

Hon&Guan serves customers in the United States, Europe, and other countries. Information may be transferred to, stored in, or processed outside your country, including where our service providers operate. We will use safeguards required by applicable law for relevant transfers.

8. Retention

We retain information for the period needed for the purpose collected, order and warranty administration, legal and tax obligations, security, dispute handling, and reasonable business records. When information is no longer needed, we delete it, anonymize it, or restrict further use, subject to legal retention, backup, security, or dispute requirements.

9. Rights and choices

Depending on your location and applicable law, you may request access, a copy, correction, deletion, restriction, objection, portability, withdrawal of consent, or a review of a denied request. Some US state laws may also provide choices regarding targeted advertising, sale, or sharing of personal information.

Send requests to support@honguan.com with “Privacy Request” in the subject line. We may reasonably verify your identity before responding. We will respond within the period required by applicable law. Marketing opt-out does not stop transactional, security, order, delivery, refund, or policy-change messages.

10. Children, security, links, and updates

Our website is intended for general consumers and business customers and is not directed to children. We use reasonable technical, physical, and organizational safeguards, but no internet transmission or storage method is completely secure. Third-party sites and services linked from our website have their own privacy practices.

We may update this policy when laws, services, technologies, or our data practices change. We will publish the revised version with a new “Last updated” date and provide additional notice where required.

11. Privacy contact

HONGKONG HONGUAN INDUSTRY LIMITED
Email: support@honguan.com
Telephone: +86 137 6596 8414
Company address: Room B915, 9/F, Block B, Prince Industrial Building, 106 King Fuk Street, San Po Kong, Kowloon, Hong Kong